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What to Expect

Count on exceptional care and excellent service for your furry family members at Wisconsin Valley Veterinary Service, where for over 50 years we have remained committed to providing high-quality veterinary care and client service.

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Your Pet’s Journey: What to Expect from Our Care

We believe you should expect high-quality care for your furry family member(s) as well as excellent service. Our goal has always been to assemble a veterinary healthcare team committed to providing exceptional client service and veterinary healthcare to our patients. We will continue to follow through with this commitment.

Your pet’s annual check-up will include a physical exam with a thorough investigation of your pet’s head, body, and tail. Even the most cooperative pet may not readily go along with at-home tooth and gum brushing, an annual cleaning by your veterinarian may be suggested at the time of their annual exam. Like you, your pet can lose his teeth due to decay and neglect.

It’s a good idea to keep an accurate medical diary not only of the procedures and vaccinations your pet receives at the vet but also of notes on things like your pet’s elimination habits and any physical changes or unusual occurrences. Keep track of small shifts in your pet’s behavior, including urinary marking habits and mood swings, along with diet, routine modifications, and any medications/supplements he/she may be taking. Take this notebook when you visit the vet. These seemingly unrelated occurrences may help explain the results of your pet’s medical tests.

The veterinarian may refer you to a specialist, a veterinarian who has completed advanced studies in specialties such as internal medicine, surgery, and emergency care if your pet must undergo a procedure that requires more precise knowledge and experience.

Clinic Policies

Appointment Policies

At Wisconsin Valley Veterinary Service, we understand that sometimes you need to cancel or reschedule your appointment due to an emergency, illness, or other extenuating circumstances.  However, when you do not call in advance to cancel your appointment you may be preventing another pet from getting much needed treatment.  This is especially true with surgical appointments.  Surgical appointments take up a large amount of time and resources, and no-shows or last minute cancellations are detrimental to our team, our other clients, our patients, and our carefully scheduled work-flow.

 

We ask that you give us a call a minimum of 48 hours prior to your appointment when you are planning to cancel or reschedule.  This helps our team plan accordingly to accommodate other pets who may be on our waiting list, and prevents us from worrying about you and trying to reach you if you don’t show up for your appointment!  As a courtesy, we provide reminder e-mails and texts before your appointment.  Our late arrival, cancellation, and no-show policies are as follows:

Late Arrival Policy:

We make every effort to run our daily schedule as close to on time as possible.  Our schedule is carefully orchestrated to provide efficient and thorough care for all of our patients who need it on any given day.  Unfortunately, when even one patient arrives late, it can throw the entire schedule off.  In addition, rushing appointments shortchanges all of the patients and contributes to decreased quality of care overall.  Therefore, a client that arrives 10 minutes or more late to a scheduled appointment will be rescheduled.  If you are running late and know you will arrive more than 10 minutes after your scheduled appointment, please call us anyway.  There is a chance that we can rearrange a little with enough of a “heads up,” but more than likely your appointment will still need to be rescheduled.  We apologize for any inconvenience this might cause.

Cancellation of an Appointment:

In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment.  If it is necessary to cancel your scheduled appointment, we ask that you call at least 48 business hours in advance.  Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

No-Show Appointment: 

A “no-show” designation will be applied if an appointment is not cancelled via phone at least 48 business hours prior to the scheduled appointment time.  This will be recorded in the patient’s record as a “no show.”

The first time there is a “no show”, we will contact you to inform you of the missed appointment or surgery and remind you of our “no show” policy.  There is no fee for the first “no show” appointment, and a deposit will not be required to reschedule.

A 2nd no-show occurrence within one calendar year will result in a $55 no-show fee for a missed exam appointment, or a $100 no-show fee if the missed appointment was for a surgical procedure, anesthetic procedure, or for radiographs.  At this point we will reschedule the appointment, but we will require a pre-paid Scheduling Fee for exam appointments, surgical procedure, anesthetic procedure, or radiology appointment.  This Scheduling Fee will be applied against the final bill at time of service.

A 3rd no-show occurrence within one calendar year will result in forfeit of the appointment Scheduling Fee, and you may be discharged from the clinic as a client.

We wish we didn’t have to implement these types of policies, but we appreciate your understanding and support as we do our best to provide quality care to all of our patients who need it!

WVVS Code of Conduct and Expectations

Wisconsin Valley Veterinary Service seeks to continually provide a welcoming and safe environment.  We focus on upholding the Veterinary Client Patient Relationship (VCPR), which is based entirely in trust.  Our clients can trust us to treat our clients, patients, and each other with respect and kindness.  We ask that our clients treat us similarly in return.  In this way we can maintain a VCPR that we can all be proud of.  We will not accept the following behaviors:

  • Verbal abuse, malicious threats, profanity, harassment, or other forms of disrespect directed toward our doctors, staff, or other clients
  • Abuse of animals
  • Discriminatory comments, whether in person, in writing, or online
  • Online bullying, harassment, or intimidation of WVVS doctors and staff
  • Pets that are not under client control and are allowed to intimidate or attempt to harm doctors, staff, other pets or fellow clients
  • Aggressive pets that are unable to be handled safely with the use of medications and/or properly applied safety devices such as muzzles and cat bags
  • Suspicion of being under the influence of alcohol or behavior-altering drugs
  • Failure to comply with requests of our staff, including leashing/restraining your pet

In the event that your behavior is problematic, we reserve the right to discontinue services immediately. This policy is strictly enforced and non-compliance will result in corrective measures being taken, which may include being asked to leave the property and the possible involvement of law-enforcement. Thank you for your cooperation and understanding!

Please note that for the safety of our patients, clients, and staff, we require all pets to be properly and safely restrained on clinic property.  All cats must arrive in a carrier or on a well fitted harness.  All dogs must be leashed or contained in a safe carrier.  Retractable leashes must be kept on a short setting. If you need to borrow a leash or a carrier, please just let us know, we will be more than happy to help you out!  If your dog or cat is aggressive or fearful, give us a heads up so we can help make the appointment more comfortable for everyone.

Equine Client Policies & Expectations

General Information

  • Please only call after hours if you are in need of emergency veterinary services.  Texts and Facebook messages are not monitored after hours.
  • Please allow 24 business hours to receive an answer for non-emergent questions.
  • If you have a non-emergent question, please leave a voicemail, email, or text.
  • If you would like to make an appointment, please call or use our Pet Portal 

(https://petportal.vet/wisconsinvalleyvet)

*Portal Sign-in tip:  Please enter your contact information (first and last names, phone, and email) as they appear on your receipt/certificates.

  • Please plan ahead for scheduling routine appointments.  To efficiently group appointments by area, we are typically scheduling out approximately 1-2 weeks for haul-in appointments and 2-3 weeks for on-farm appointments.
  • For on-farm appointments, please have the horses caught up, haltered, and ready for the appointment.  For haul-in appointments, please arrive 5-10 minutes before your appointment time.  Late arrivals (or un-caught horses on farm) over 10 minutes, will be required to reschedule the appointment.
  • Payment in full is required at time of service.  We accept cash, checks, and credit cards.  We do not accept Care Credit or similar programs at this time.  Returned checks are subject to a $ surcharge.

Emergencies

  • If you are having an emergency, you must call the clinic number.  Texts and Facebook messages are not monitored for emergency messages.
  • Any texts, Facebook messages, or non-emergent line voicemails received after hours are not read until the next business day. 
  • Emergency services, both during business hours and after hours, are offered as a courtesy to our current equine clients.  For the safety and sanity of our staff, we do not see emergencies for nonclients because we do not know the person or their animals, it may not be a safe situation, and our staff members work hard during the day and deserve sleep and family time.

How do I become a current client?

  • To maintain a valid client patient relationship (VCPR), Dr. Myszka needs to visit your farm once a year for routine veterinary care or consultation.  This includes, but is not limited to, vaccines, Coggins, castrations, dentistry, deworming protocols, nutrition consultation, etc.

Telehealth/Telemedicine

  • Telemedicine is an active part of modern veterinary practice.  By law, a valid up-to-date VCPR must be established.
  • Questions requiring specific treatment options are subject to telemedicine fees.